Rolldorado Privacy Policy
Rolldorado explains in its official Privacy Policy that player privacy is treated as a core part of account management, payment security, and legal compliance. The policy states that it applies whether a user is simply visiting the website, registering an account, making a deposit, or using the casino and betting services. It also says the policy was last updated on 2025-03-10 and that material changes will be communicated to users.
The policy says Rolldorado collects personal information during registration and account use. This includes standard account details such as name, email address, postal address, phone number, gender, and date of birth, along with login credentials, banking or financial details, photographic identification, and proof of address documents used for due diligence and KYC. It also states that the website may collect browsing behavior, device information such as IP address and browser type, and even call recordings where necessary for service quality, regulatory checks, or fraud prevention.
Rolldorado also explains why this information is processed. According to the policy, personal data is used to provide gaming and betting services, manage transactions, send essential account messages, personalize offers, improve navigation, run analytics, evaluate marketing performance, manage promotions, answer complaints, detect fraud, and perform affordability or compliance checks. The policy says processing may rely on contractual necessity, legitimate interests, legal obligations, and, in some situations, explicit consent.
A notable part of the policy is that it may process certain sensitive categories of personal data when required, including health-related information connected to responsible gambling. Rolldorado says extra confidentiality measures are applied to this type of information. The policy also makes clear that full account verification may require additional identity checks, including document verification, selfies, phone calls, or, in some cases, video verification before withdrawals are approved.
When it comes to sharing data, Rolldorado says it may disclose personal information to regulators, financial institutions, fraud-prevention and affordability-check partners, payment processors, technology and advertising service providers, external auditors, and companies involved in a merger, transfer, or sale of the business. The policy says personal data is generally not shared with outside third parties for marketing purposes unless there is a lawful reason to do so.
The policy also sets out how long data may be kept. Rolldorado says personal information is retained only as long as necessary for the purposes for which it was collected, but it may be kept for at least five years after an account is closed, where required for AML, licensing, contractual, or legal reasons. That means deletion requests may still be limited by mandatory retention rules.
Users are given a range of privacy rights under the policy. These include the right to access personal data, correct inaccurate information, request erasure in certain cases, restrict processing, object to some types of processing, withdraw consent for direct marketing, and request data portability where the law allows it. Rolldorado also says users can raise complaints with the relevant data protection authority if they are unhappy with how their information is handled.
On security, the policy says Rolldorado uses SSL encryption, works with encrypted payment providers, runs repeated third-party security testing, monitors network traffic with intrusion-detection tools, and maintains anti-fraud systems to detect suspicious behavior. It also says card data is not collected, stored, or transferred directly by the website, as payment operations are handled through secure payment gateways.
For contact and operational transparency, an official Rolldorado page states the website is operated by Terdersoft B.V., registered in Curaçao, and licensed by the Curaçao Gaming Control Board under OGL/2024/1126/0521. The same official source names Interdersoft Limited in Cyprus as a facilitating company for payment transactions, while the contact page lists support@rolldorado.eu for general assistance.
If you want a short version of what this privacy page means in practice, it is simple enough: Rolldorado says it collects the data needed to open and manage an account, verify identity, process payments, prevent fraud, personalize some services, and comply with gambling and anti-money laundering rules. It also says users have legal rights over their personal information, but some data must still be retained for compliance purposes even after the account is closed.